Page 3 - E-Modul Penanganan Guest Laundry Hotel

Daftar Isi

Kata Pengantar .................................................................................................................................................... i

Daftar Isi ............................................................................................................................................................ ii

Daftar Tabel ...................................................................................................................................................... iv

Daftar Gambar ................................................................................................................................................... v

Tinjauan Mata Kuliah ....................................................................................................................................... vi

Deskripsi Mata Kuliah .................................................................................................................................. vi

Capaian Pembelajaran Lulusan (CPL) .......................................................................................................... vi

Capaian Pembelajaran Mata Kuliah (CPMK) ............................................................................................ viii

Pokok Bahasan ........................................................................................................................................... viii

Petunjuk Pemanfaatan E-Modul Bagi Dosen Dan Mahasiswa ......................................................................... ix

Penanganan Guest Laundry Hotel ..................................................................................................................... 1

Jenis Layanan Guest Laundry ............................................................................................................................ 2

A. Jenis Layanan Guest Laundry Berdasarkan Teknik Penanganan Yang Dibutuhkan .............................. 2

B. Jenis Layanan Guest Laundry Berdasarkan Asal Objek Pencucian ....................................................... 2

C. Jenis Layanan Guest Laundry Waktu Pengambilan dan Pengembalian Objek Pencucian .................... 3

Menerima Guest Laundry .................................................................................................................................. 4

A. Prosedur Pengambilan (Pick Up) Cucian Tamu Hotel (Guest Laundry/In Side Laundry) ..................... 4

a. Tamu Menelpon Departemen Laundry (Order Taker) ....................................................................... 4

b. Tamu Menyerahkan Objek Cucian Kepada Room Attendant ............................................................. 6

c. Tamu Menyerahkan Objek Cucian Langsung Ke Valet Pada Saat Valet Melakukan Stripping......... 6

d. Valet Menerima Informasi Guest Laundry, Namun Tidak Ada Tamu di Kamar (Melalui Laundry
Service Tag). ............................................................................................................................................... 8

B. Penerimaan Cucian Tamu Dari Luar Hotel (Out Side Laundry) ............................................................ 8

Pencatatan dan Penetapan Biaya Guest Laundry ............................................................................................. 10

Prosedur Penanganan dan Jenis Objek Guest Laundry .................................................................................... 13

A. Penanganan Pakaian Tamu Dengan Laundry Normal .......................................................................... 13

ii