Page 7 - Kakoulas CCPHP Membership Packet

AMENITIES & ENHANCEMENTS 4. Extended Patient Appointments. The Company
will arrange for you to be able to have appointments
The Membership Fees you pay to us, Kakoulas CCPHP, with your Physician for routine visits of such length
are solely for the amenities and enhancements that are as reasonably necessary to review and discuss your
described below, which are all furnished or arranged medical concerns.
to be furnished by Kakoulas CCPHP. Kakoulas CCPHP,
is not a medical practice or a provider of medical 5. Extended Patient Hours. The Company will arrange
services, and the Membership Fees do not cover or pay for your Physician to agree to be available, upon
for Professional Services. All Professional Services are reasonable request, for office visits on the following
provided by your Physician or her Practice. schedule: Monday through Friday during normal office
hours. Under special circumstances, weekday evening
1. Panel Limits. The Company will arrange for your appointments may be provided on occasion if medically
Physician to agree to limit the size of her membership appropriate and mutually agreed upon by you and your
panel to approximately 600 patients in order to provide Physician.
personalized care and attention to individual patient
needs. The Company will also arrange for your Physician 6. Wait Time. The Company will arrange for your
to agree to be available to provide the Professional Physician to use her best efforts to be available to
Services described in this Handbook. you at the time of your scheduled appointment, with
minimal waiting time, unless your Physician is attending
2. Communications Access. The Company will arrange to a medical urgency or emergency, or is delayed for
with your Physician to have telephone, cellular phone, other good reason.
facsimile, and e-mail service, and will provide you with
information on how to contact your Physician through 7. Office Services. The Company will arrange to provide
those means (collectively, the “Communications you with access to a comfortable reception area with
Enhancements”). The Company will arrange for your internet access and educational materials for the
Physician generally to be available to communicate occasional brief wait for your Physician.
with you (or your authorized representatives) 24 hours
a day, seven days a week through one or more of the 8. Walk-In Services. The Company will arrange for your
Communications Enhancements, including to consult Physician or other practitioners at the Practice to agree
with health care providers attending to you out of state, to be available to provide walk-in blood pressure and
overseas or otherwise outside of the Company’s usual other vital sign screenings without appointment during
service area. Telephone and email communications normal office hours.
will be responded to as quickly as reasonably feasible.
In the event that your Physician is not available due to 9. Telemedicine Services Availability. The Company
vacation or other reasons, alternative communication will assist the Practice to make available to you
with another practitioner at the Practice or other opportunities for telemedicine or “virtual” visits in
covering physician will be arranged. Additional charges appropriate circumstances.
may apply for international or unusual communication
expenses. 10. Medical Staff Privileges. The Company will arrange
to have your Physician agree to maintain medical
3. Same-day/Next-day Appointments. The staff privileges at Lenox Hill Hospital and NYU Medical
Company will arrange for you to be able to use the Center, and to have your Physician agree to facilitate
Communications Enhancements to make same day (or, your medical care at that hospital, or such other
where appropriate, next business day) appointments to institution you choose for your medical needs.
see your Physician (or if your Physician is unavailable
due to vacation or other reason, to see another covering 11. Physical Fitness Services. Upon your request, the
physician or other health care provider), including Company will arrange for you to have a physical fitness
appointments for non-urgent care, regardless of consultation with an exercise specialist. A personalized
medical necessity. exercise plan will be recommended based on your