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HUSA
MUST HAVE
CULTURE
We say what needs to be said in order to get the best results
• Speakopenly&authenticallyandcheckunderstanding
• Ensurepositiveintentionsandassumethesamefromothers • Deliverdirectlywhilebeingmindfulofourimpact
• Offerandseekcandid,constructivefeedback
4
On our bad days we...
• Withhold valuable opinions or insights
• Venting aggression or react defensively to feedback
• Ignore the elephant in the room to avoid a conflict
• Assume that being caring and being candid are mutually exclusive
