Page 33 - IPsoft 2018 Benefits Guide
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PERSONAL
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You have an
ADVOCATE
⸋ Dif cult situations. Are you having dif culty getting a referral? Has the insurance carrier denied a procedure and you want to appeal their decision?
⸋ Prescription/pharmacy problems. Is the pharmacy telling you that your medication is not covered or charging you full price? Do you need help getting an authorization on a medication?
⸋ Understanding and managing your healthcare bene ts can be a challenge. We are here to help.
⸋ Explanation of bene ts. Is it unclear to you what the insurance covered and what is your responsibility?
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Eligibility issues. Do you need to add someone to or remove someone from your bene t plan? Do you have questions about how and when you can do that? Call us for con dential, personal and friendly help with these and many other situations relating
to your health insurance, dental or vision coverage, and exible spending accounts.
ID cards. Have you not received your health insurance ID card? Do you need additional cards for your family?
Your Advocate is Carly Garofalo Call Carly directly at 856-533-5126
All calls are con dential.
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Hours of Operation:
Monday – Friday, 8:30 a.m. – 5 p.m., EST 800-394-6111
