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Safety Education

injuries dropped another 25 percent and workers’ comp costs Courtesy Boreal Mountain Resort
decreased by nearly 50 percent over the prior season.
Woodwardtahoe. Each video featured a different park team
ASC learned about Total Worker Health through the member highlighting that week’s safety emphasis (beginning
Roaring Fork Valley Health Alliance, a consortium of with “Start Small: Work Your Way Up. Build Your Skills”).
large employers working to advance the health of residents. Popular athletes from the Tahoe community were often
NIOSH’s affiliate in Colorado, Health Links, helped ASC recruited to help demonstrate the themes. At the end of the
assess its activities and identify areas needing improvement series, BMR combined the segments into a video compilation
(of which there were few—NIOSH recognized ASC as a and posted it on the resort’s web page and on YouTube.
Business Leader, the highest level of certification available).
From there, ASC further expanded efforts into job design BMR released the compilation across multiple platforms,
and personnel policies and practices. connecting to a larger, more diverse audience throughout
various points of their experience. “A priority of focus at our
Aspen now addresses employee wellness, safety, lifestyle, resorts is to educate as many guests as possible on safety mes-
and work as a whole package, and has a Wellness Steering sages before they arrive, and the Safety Sunday videos were
Committee and Humanities Advisory Board. Other changes a great way to provide early education on park safety,” said
include extended paid parental leave for both parents; more Amy Ohran, general manager.
allowances for sick days to include caring for others; the
availability of stand-up desks; nutrition coaching; healthy By innovating the way the resort connects with guests
food alternatives; and comparing employee biometrics to through their preferred channels, primarily social media, Boreal
the bigger Valley population to help drive changes in local been successful in emphasizing the safety message behind Park
healthcare options. SMART, Ohran said. This has bridged a gap between new park
riders, experienced park riders, and even staff members.
A primary indicator of success is a noticeable cultural
shift in the workplace, said Steve Howard, ASC’s direc- BMR’s Park SMART videos received 27,000 views
tor of safety and wellness. “Conversations have turned from on Instagram alone, and they’ve given staff more tools for
‘I have to do this’ to ‘I want to do this,’ whether it’s how an actively engaging with guests to promote safety awareness.
employee climbs a lift tower, warms up and stretches before “Connecting park safety to relatable personalities and media
housekeeping, or models healthy lifestyle choices,” he said. content has enhanced the awareness and overall experience
Kudos to ASC for moving from a parental-like compliance in our terrain parks,” Ohran said.
model toward a lifestyle choice model.

BEST GUEST SAFETY PROGRAM

Boreal Mountain Resort, Calif.

With a high volume of on-snow terrain parks, BMX
parks, and skate parks, Boreal Mountain Resort (BMR)
has a lot of incentive to emphasize park safety education
to users of these different venues at Boreal Mountain and
Woodward Tahoe.

More than 90 percent of BMR’s guests are from Northern
California—one of the country’s most diverse and rapidly
changing populations—and the company prioritizes develop-
ing messaging that maintains relevance across this broad cul-
tural and generational spectrum. A strong focus on NSAA’s
Park SMART guidelines, delivered with a local touch, is helping
ensure a safe, enjoyable environment for all participants.

This past season, BMR’s cross-functional Action Team
created a video for each letter of Park SMART, and fea-
tured the footage for five consecutive “Safety Sundays”
on the resort’s two Instagram pages: Borealmtn and

52 | NSAA JOURNAL | SUMMER 2016