Page 3 - Early Winter 2014

CONTENTS EARLY WINTER 2014 22 FEATURES 22 2013-14 Demographic Study Highlights 40 Succession Planning: Essentials for a Sustainable Workforce Pipeline by David Becher In the post-Baby Boomer era, the guest profile is shifting by Laura Moriarty slightly toward a less experienced visitor, and season pass Sooner or later, valued staff members retire, resign, or relocate to usage may be reaching a plateau—proving that no trend another position in the company. Does your resort have a plan for continues indefinitely. identifying, developing, and retaining leaders to take their place? 34 The Power of Process Improvement, 52 All Set for Learn to Ski and Snowboard Part 2: Process Cycle Efficiency (Month)/Bring a Friend? by Joe Hession by John Brice Resorts know a lot about that muscle-behind-the-magic thing, Learn-to programs are a critical part of keeping skiers and snow- but customers may view some of their experience as wasted time boarders in the pipeline. Here are some examples of successful rather than time well spent. This metric can help you find out programs to help inspire your resort’s own preparations for how your processes rate. LSS(M)/BAF. EARLY WINTER 2014 | NSAA Journal | 1 w w w.nsaa. org NSAA Early Winter 2014 prepressed v5b.indd 1 10/29/14 6:06 PM