Page 14 - THE COACHING HUB Brochure
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Why Conflict Resolution Skills are

                    so critical in organizations








         Only 31% of managers feel that they

         can  deal with workplace conflict





                                                                     Managers

                                                                     spend over
         Damage,                         HR                          20% of their
         sabotage, and                   spends 5                    time dealing


         theft by                        hours per                   with conflicts
         disgruntled                     week


         staff is high                   dealing
                                         with a                 Low productivity and

                                         conflict               low engagement due

                                                                to the stress caused by

                                                                workplace conflict




         What Can an Organization Do?






         ❖ Develop conflict resolution competencies in team
             leaders


         ❖ Train staff on self-mediation skills and effective

             feedback mechanisms

         ❖ Assess the levels of workplace conflict on a

             regular basis
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