Page 14 - THE COACHING HUB Brochure
P. 14
Why Conflict Resolution Skills are
so critical in organizations
Only 31% of managers feel that they
can deal with workplace conflict
Managers
spend over
Damage, HR 20% of their
sabotage, and spends 5 time dealing
theft by hours per with conflicts
disgruntled week
staff is high dealing
with a Low productivity and
conflict low engagement due
to the stress caused by
workplace conflict
What Can an Organization Do?
❖ Develop conflict resolution competencies in team
leaders
❖ Train staff on self-mediation skills and effective
feedback mechanisms
❖ Assess the levels of workplace conflict on a
regular basis