Page 26 - Buku Percakapan Bahasa Inggris

CHAPTER 8

DEALING WITH

UNEXPECTED EVENTS

Of course, being a tour guide is bound to come across unexpected

events, and as a tour leader we must try to provide the best solution

to a problem that occurs professionally.

Actions to take when a tour guide experiences something

unexpected for tourists:

1. Keep calm.

2. Put the customer first.

3. provide solutions to tourists.

What should a tour guide do when the unexpected happens?

1. Identify the problem.

2. Think of a few solutions.

3. Evaluate the solutions.

4. Choose the best solution.

5. Implement the solution.

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