Page 22 - Form Plastics Catalog AD-1009

Terms & Conditions

1. Lead Time: Orders will ship on the 2nd business day after the order is processed. All orders received after 3:00 pm CST will be
processed on the following day. Non-stock and custom items typically require 4-6 weeks.
2. Back Order Policy: Form Plastics Company will contact the customer when backorders occur. The buyer may:
1. Hold and Ship - Form Plastics Company will hold the order until it's complete.
2. Ship and Backorder - Form Plastics Company will ship all available products and create a backorder for the open items.
3. Ship & Call Complete - at Customers request.

3. Rush Order Policy: We attempt to maintain all stock inventories available for immediate shipment in our distribution center. For rush
orders, call to check inventory availability and any increase in freight and handling charges.
4. Payment Terms:
• Trays & film Payment Terms: 1% 10 days, net 30 days. A Service Charge of 1 ½% per month will be added to invoices not paid
within 30 days
• Equipment Payment Terms: 50% down, 50% Due upon receipt

5. Order Change Notice: All changes to existing orders for stocked items must be submitted to Form Plastics Company customer service
department 48 hours prior to scheduled ship date. All changes to non-stock or custom items must be submitted to the customer service
department 3 weeks prior to scheduled ship date.

6. Freight : Freight charges will be prepaid for regular delivery orders on a one hundred (100) or more case order of product, for all
addresses within the 48 contiguous United States. Any combination of our standard product line is applicable. All orders less than one
hundred (100) cases will ship FOB St. Charles, IL. Form Plastics Company reserves the right to route shipments and select the method of
transportation. If the buyer requests a more expensive method of transportation than that provided by Form Plastics Company, Customer
shall pay the excess freight charges.
7. Non-Stock and Custom Items: Contact your Form Plastics Company representative for details on non-stocked or custom items. Only
these items will be run and shipped with special lead-time requirements. Industry Standards on non-stocked or custom orders are +/-
10% on quantities ordered and will be considered an acceptable delivery. Form Plastics Company will bill for actual quantity delivered within
this tolerance. Stock status on all items subject to change without prior notice.
8. Warranty: Form Plastics Company warrants that products shipped to any customer will be of merchantable quality and free of defects
in workmanship. Seller makes no warranty of any other kind, expressed or implied. Purchaser assumes all risks and liability for results
obtained by the use of Form Plastics Company products, either singly or in combination with other products. Seller's liability for loss or
damage due to the use of seller's products is limited to replacement of seller's material only. No representative has authority to make any
guarantee, promise, or agreement except as stated herein.

Form Plastics Company's liability for any damage caused by a product which fails due to defective materials or workmanship and the pur-
chaser's exclusive remedy shall be limited to the replacement or repair of (at Form Plastics Company's option) the defective part or parts
as originally furnished by Form Plastics Company. Form Plastics Company shall not be liable for any loss, damage, or expenses directly
or indirectly related to the use of its products or from any other cause of for consequential damages (including without limitation, loss of
time, inconvenience, or loss of production). It is expressly understood that Form Plastics Company is not responsible for damage or injury
caused to other products, machinery, buildings, property, or persons by reason of the installation or use of its products.

9. Equipment Warranty: 12 months on parts and labor.
Return Merchandise Authorization Policy

Product may be returned up to 6 months after receipt of shipment. All returns are subject to inspection and a 20% restocking charge.
1. When Form Plastics Company is responsible for an error in the shipping or quality of merchandise, it may be returned to Form Plastics
Company in Illinois, freight prepaid, with written authorization from the St. Charles office. All returns must reference a validated "Return
Merchandise Authorization (RMA)" number. Credit will be issued for the purchase price of merchandise and freight upon verification/
inspection of error by Form Plastics Company.
2. Merchandise damaged in shipment must be reported to Form Plastics Company within 5 days of the invoice date in order that a claim
may be filed against the freight company. This merchandise must be held for disposition by the freight company.

3. When a customer is responsible for an error, merchandise may be returned to Form Plastics Company in Illinois with written
authorization from the St. Charles office. The customer will pay a 20% restocking charge for this service in addition to paying both inbound
and outbound freight charges. Under no circumstances will Form Plastics Company allow credit on opened, damaged, or re-taped cases.
4. All returned product must be stock items and in saleable condition. Under no circumstances can Form Plastics Company allow full
credit for partly-used rolls of film. Please call your Form Plastics Company customer service representative for details.
5. Any return of merchandise without written authorization from Form Plastics Company's St. Charles office will be refused at our docks.

*Orders under $300.00 will be charged a $50.00 small order fee. Equipment parts and back orders are not included in this policy.
** Material will withstand 260 degrees Fahrenheit
Form Plastics Company • Phone: 630-443-1400 • Fax: 630-443-1492
2 22 www.formplastics.com