Page 82 - ICQCC REPORT

5.0 EVALUATION/FEEDBACK OF TRIALS
Meeting The Objective

Objective achieved

Objectives Achievement Details

Fire Drill monitoring time reduced to
30 minutes;
Reduced to - Before ; 90 minutes
Reduced - After ; 60 minutes
operation’s time 33% (90 minutes – 60 minutes / 90
minutes x 100 = 33.33%)

Fire Drill monitoring cost saved to
RM500;
Saved by - Before ; 6 officers x RM150 =
Saved RM900.00
operation’s cost 56% - After ; 4 officers x RM150 =
RM400.00
(RM900 – RM400 / RM900 x 100 =
55.55%)

Availability of officer to carry
essential duties increased 30
minutes;
Increased to - Before ; monitoring Fire Drill
Increased 120 minutes
productivity rate 25% - After ; monitoring Fire Drill 90

minutes
(120 minutes – 90 minutes / 120
minutes x 100 = 25%)

Customers’ Satisfaction rate
Increased to
Increased increased to 15%:
customers’ 15% - Before 80%
satisfaction rate - After 95%

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