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Fun fact-
Virtual assistants, which help you find information, remember stuff, or

buy things. Think Apple’s Siri, Amazon’s Alexa, Microsoft’s Cortana, and
Google’s Assistant. These are powered by machine learning, meaning
they rely on artificial intelligence to learn and figure out what you

want.
Messaging apps, which essentially allow businesses and brands to be

online 24/7 providing customer support (e.g., instant responses, quick
answers, complaint resolution). Think Facebook Messenger, Kik,
WeChat, and Slack. These types of chatbots are only capable of

interacting with users by following pre-programmed rules.

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