Page 3 - Specialty Practice_October Newsletter

…Standing in the Hall of Fame!

No wedge required – HUB wins back restaurant chain on
strength of relationship and service.

A private equity deal breaks up a great relationship
One of HUB's largest restaurant clients was lost to a competitor several years ago
through a Private Equity sale. With over 210 US locations and 95 more globally,
Ken Schreiber and his team were disappointed to see them move but confident
that HUB's great relationship with the company management would eventually swing
the account back to HUB.
Keeping the lines of communication open
Becky Minichini and Josh Doty, the original service team, made a point of staying in touch with the company
Risk Manager, who would reach out for advice on occasion. The Risk Manager claimed, "I've never worked
with a better service team," and made it clear he was hopeful that if
and when a change in leadership occurred, that he would want to
return to working with HUB.
When the pandemic hit….

Risky Business

Don’t forget to utilize our Risk Services Department. Using our consultants can help assist you
close deals. Below are highlighted wins from the past two months. Get RSD involved, and feature
your success in our newsletter!
Check out these Risk Consultants
• Agribusiness & Food: Assisted the client speaking more in-depth about their
with company response and abatement recent successes!
plan for citations and fines after WA OSHA
inspection. (RSD: Jim Flies)
• Construction: Had many communications with the
client post-Tropical Storm, Isaias. Also, supported
the client with material on the crew's travel policy to
travel out of state and stay in hotels.
(RSD: Lindsay Shapiro)
• Healthcare: Client support and communication
guidance following a fatality. (RSD: Ray Montieth)
• Hospitality: Response to lifeguard testing positive
for COVID and assistance with swim lesson feasibility
during COVID- multiple phone calls, and shared
COVID guidance/resources. (RSD: Kyle Zanon)
• Real Estate: Provided updated COPE and valuations
for the portfolio in order to assist in the marketing
process, which led to winning the account.
(RSD: Mark Lee)
• Transportation: Policy development fee for a taxi
company. (RSD: Sarah Spohr)
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