Page 22 - drive a2b march 2020 web

NEW
SOUTH
WALES
NEWS

Annual Survey of Point to Point
Transport Use 2019
�re��enc� of taxi �se was si�i�ar to 201�
RESULTS Annual Survey of Point to Point
Of those people in Sydney who had used a taxi at least once in the previous six months:
Transport Use 2019
Since 2012 IPART has surveyed NSW residents annually about their use and
48%
15%
Annual perceptions of taxis and other forms of point to point transport. 34% 8%
Since 2012 IPART has surveyed NSW residents
=SY GER ǻRH E JYPP VITSVX SR SYV WYVZI] here.
Survey of annually about their use and perceptions of taxis
Since 2012 IPART has surveyed NSW residents annually about their use and
and other forms of point to point transport.
perceptions of taxis and other forms of point to point transport.
8LI WYVZI] EWOW EFSYX HMǺIVIRX TSMRX XS TSMRX XVERWTSVX
used taxis at least
Point to Point used taxis less than used taxis less than used taxis more than
=SY GER ǻRH E JYPP VITSVX SR SYV WYVZI] here.
services:
the previous year
the previous year
once a month
once a wee�
�� taxi �� � ������� ���� � ���� ���� �� ��� ����. ����� ��� ���� ������
Transport Use 8LI WYVZI] EWOW EFSYX HMǺIVIRX TSMRX XS TSMRX XVERWTSVX
���������� � ���������� ��� ���� ���� �� ��� ������ �� ��� ���� ����
�� � ����.
2019 ���� ������� �������� ������� � ������� ���� � ������ �� ���������
services:
�� taxi �� � ������� ���� � ���� ���� �� ��� ����. ����� ��� ���� ������
��� ���� ��� ����� �� ������� ��� � ����. ���� �������� ��� ���� ����
Satisfaction with taxi services increased in 2019
���������� � ���������� ��� ���� ���� �� ��� ������ �� ��� ���� ����
������ ����������.
�� � ����.
�� ����� ����� ��� ���������� �� ���� ���������
���� ������� �������� ������� � ������� ���� � ������ �� ���������
X Rideshare �������� �������� ���� �� ����� �� ������ ��� �� ����
��� ���� ��� ����� �� ������� ��� � ����. ���� �������� ��� ���� ����
Median taxi
������ ����������.
X 1MQSYWMRIW SV SXLIV LMVI ZILMGPIW ������� ����������� ���� ���� ���� M di t i
�� ������. Overall satisfaction with taxi services increased in all fares 2019
�� ����� ����� ��� ���������� �� ���� ���������
X Rideshare �������� �������� ���� �� ����� �� ������ ��� �� ����
f
re
ro
ha
t
3,
0
00
le
op
pe
re
We surveyed more thann 3,000 people from threee
We
th
m
X 1MQSYWMRIW SV SXLIV LMVI ZILMGPIW ������� ����������� ���� ���� ����
More than s ur ve ye d mo geographical areas we surveyed.
�� ������.
NS
i
al
geogra hphiic l regiions in NSWW: $32
X Sydney Satisfaction with taxi fares has trended up over the last
We s ur ve ye d mo re t ha 3, 00 0 pe op le f ro m th re
We surveyed more thann 3,000 people from threee
X
�0� Other urban areas (Newcastle, Wollongong, Gosford and Wyong) Sydney
five years, although it remains lower than satisfaction
i
geogra hphiic l regiions in NSWW:
al
NS
consider taxis X Sydney
X Rest of NSW
good value for with rideshare fares.
X Other urban areas (Newcastle, Wollongong, Gosford and Wyong)
X Rest of NSW
money More than �0� of respondents said that they would be ������0
Use of point to point transport in 2019 was similar to 2018,
more li�ely to use a taxi in future if fares were cheaper.
FYX VMHIWLEVI YWI MR ]HRI] WPMKLXP] I\GIIHIH XE\M YWI JSV XLI ǻVWX XMQI Outside
Use of point to point transport in 2019 was similar to 2018,
Percentage of survey respondents who had used point to point transport at least Sydney
FYX VMHIWLEVI YWI MR ]HRI] WPMKLXP] I\GIIHIH XE\M YWI JSV XLI ǻVWX XMQI
once during the previous six months
Percentage of survey respondents who had used point to point transport at least
60% once during the previous six months
�ares �aid for rideshare contin�e to �e �ower than taxis
50%
40% 60%
50%
30%
40%
Median rideshare �s in �0��, respondents considered rideshare to be
20%
30%
fares 2019 10% better value for money than other services.
20%
0%
10%
2017 2018 2019 2017 2018 2019 2017 2018 2019
0% ��� of
2018 Rest of NSW
Other urban areas
Sydney �ess than �0� consider that rideshare services are 2019 Sydney users
2017
2019
2017
2018
2017
2019
2018
Sydney
��0 poor value for money. Taxis Other urban areas Limo/Other HV Rest of NSW consider
Rideshare
Taxis
Limo/Other HV
Rideshare
rideshare
Sydney For both rideshare and taxi services, 1 good value for
IPART NSW.GOV.AU
IPART NSW.GOV.AU
22 DRIVE A2B magazine · March 2020 perceptions of value for money were lower for 1 money
������� trips after �0pm on Friday and Saturday.
Outside
Sydney
Around 4 in 5 taxi users got their
vehicle within 10 minutes on
their last trip taken.
Wait times for taxis were
perceived to be better during the
day than after 10pm, particularly
on Fridays and Saturdays.
IPART NSW.GOV.AU 2