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Henry Green:

Service Superstar

On his daily ritual
[I get] up at 5:00 AM to pray and read my bible. Then I am filled
IF YOU’VE EVER HAD YOUR LUXURY car serviced at Braman with joy and ready to come in and inspire others. I have come
BMW & MINI, you’ve likely had the pleasure of meeting Mr. to learn that you can’t change circumstances, but you can
Henry Green. As possibly our most recognized employee, certainly change your attitude. You have total control over that.
Henry has served as Braman Motorcars’ “Perfect Host” for
over thirteen years. All who encounter him are greeted with On his favorite part of his role at Braman
a warm smile—and his impeccable memory. After all, Henry My favorite part is coming into contact with so many people
never forgets a name. and the amazing family I have at work. I get to have a
relationship with everyone. Some people go to work upset, but
“Henry is one-of-a-kind; there is no one else in the world like I love to go to work. They have to make me leave sometimes; I
him. We are extremely lucky to have him as part of the Braman really love it here.
Motorcars family,” says Service Director Chris Huffman.
On clients’ reactions when he remembers them
Henry embodies the Braman Motorcars ethos; love and respect Wow, the look on their faces! It means a lot to people when you
for not only our customers, but each other. His job goes far remember their names. I tell that to everyone who works at
beyond a smile and a handshake—he points customers to the Braman: it’s about building a relationship and always making
proper technician, ensures their service needs are met, and our customers happy. [They] expect a world-class experience at
their cars are returned with punctuality. His dedication does Braman. We don’t want them to go anywhere else.
not go unnoticed. Many a client has asserted that not only is
Henry fantastic—he’s simply the best. On how he is able to recall so much information
It’s a God-given gift; one I don’t take lightly. It gives me the
Henry’s enthusiasm for his job is unmatched. Here he is to opportunity to build great relationships with people.
explain just how and why he does it, in his own words:
On his purpose at Braman
I want people to feel better when they come into contact with
I try to keep a positive attitude. I am more effective, me. I want to be that person that inspires them and makes their
and the people around me are more effective when day better. When someone is upset and you are kind to them,
I stay positive. You can’t really live a productive life they just melt down. If I see someone upset, I try to shake their
with a negative attitude. Optimism is contagious, so hand, give them a hug, or a cold bottle of water—anything that
that’s my goal every day. will make their day better. Customers expect five stars from us,
and that’s what I give them.

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