Page 10 - Member Handbook

BILLING
Your payment options
You can pay you bill in in in person at either DMEA office during business hours: Montrose: 11925 6300 Rd Rd Mon/Wed/Fri: 8am-5pm Tue/Thurs: 8am-6pm Read: 21191 H75 Rd Rd Mon Mon Mon /Wed /Wed : : : : 9am - 4pm
Paying online
SmartHub is DMEA’s secure full-service online
online
account account management program Features include 24/7 account account access and bill bill payment payment payment payment history information budgeting assistance bill bill comparisons consumption graphs and and tools to to to understand your energy use data SmartHub SmartHub can be accessed via any internet connected device including desktop and and and laptop computers smart phones and and and tablets The SmartHub SmartHub app is available on on iTunes and and Google Play DMEA accepts the following forms of payment: cash checks debit cards cards credit cards cards (Visa American Express Discover and and MasterCard) money orders and and cashier’s checks You You can also call DMEA’s toll free number 1-877-687-3632 and make a a a a a a a a a a a a payment payment using a a a a a a a a a a a a credit card at anytime You You will be routed to our secure phone payment payment system Payments can also be made 24 hours a a a a a a a a a a a a a day day 7 days a a a a a a a a a a a a a week at at at a a a a a a a a a a a a a a a a a DMEA DMEA payment kiosk kiosk The kiosks are located in the the entryways at at at at DMEA’s offices as as well as as the the Hotchkiss Hotchkiss Chamber o of Commerce information booth in in Hotchkiss Hotchkiss CO In order to make a a a a a a a a a a a a payment at at a a a a a a a a a a a a kiosk you you must enter your account number Payments can be be made by cash check or or credit card Your payment by check or or money order can be mailed in in in the business reply envelope included with your bill Please do not not send cash or or coin DMEA is is not not responsible for payments that arrive late due to issues with the U S S Postal Service While DMEA encourages you you you to to go paperless we still offer traditional bills If you you you choose to to receive a a a a a a a a a bill bill you you you will be charged a a a a a a a a a $2 paper paper statement fee 9