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6 Job Performance MEDICAL CARE

1 A Floor Nurse & a CNA 2 Two CNAs

A floor nurse is giving correction to a CNA. One CNA is giving feedback to another.

A. Did Mrs. Navarro have her morning medications? A. You know . . . Mr. Higgins in Room 405 is upset
B. Yes. I gave them to her an hour ago. with you today.
A. It doesn’t show on the medical record. Did you B. Oh? Did I do something wrong?
scan her wristband? A. He said you didn’t knock on his door before you
B. Oh, no. I forgot. entered his room this morning.
A. You must always remember to scan a patient’s B. I knocked, but he was asleep. I always respect our
wristband before giving medication. patients’ privacy.
A. Well, I’d apologize to him anyway.
3 A Physical Therapist & a Home Health Aide 4 A Home Health Aide & a Client’s Family Member

A physical therapist is reprimanding a home health A home health aide is asking a client’s family
aide. member for feedback.

A. Have you been helping Mr. Watson do his daily A. I’m glad to finally meet you. Your uncle talks about

exercises? you all the time. Do you have any questions or
B. I try, but some days he just doesn’t want to do concerns about his care?
them. B. Not really. He always says good things about you.
A. That’s no excuse! You have to make sure he does Do you have any concerns or advice for me?
them every day, or it will affect his progress. A. To be honest, yes. Family members should visit
B. Okay. Do you hear that, Mr. Watson? We have to more often. He gets lonely.
do our exercises daily or you’re going to get me B. We’ll do that. Thanks.
into trouble!

1 You’re a floor nurse in a hospital. Give correction to a CNA.
2 You’re a CNA. Give constructive feedback to a co-worker.
3 This physical therapist is angry with the home health aide. Do you think it’s fair?
4 You’re a home health aide. Have a conversation with a family member of your client.
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