Page 22 - GBC English summer 2022

3. FOCUSING ON THE PEOPLE
Organizations are all too aware of the cost of staff turnover and short- or long-term absences due to the emotional and mental repercus- sions of crisis. There’s no doubt of the psychological and emotional fallout of our current crisis. What helps enhance morale and confi- dence is education and training that provide important skills for building morale, job security and advancement, which translates to loyal and motivated employees.
Fear and uncertainty distances people and it’s your role to help keep your team connected. This means re-evaluating responsibilities and roles and reconsidering how things are done to help reduce stress for your staff. Knowledge is power. Staff development is important; it helps to build the skills they need to carry out their responsibilities.
4. PROVIDING FRONTLINE CRISIS EDUCATION
Employees are not community first responders,andyettheymaybeina role of emergency response at your course, responsible for keeping people safe from harm or death. Make sure they have the training they need to do the job effectively with confidence. When training is provided before the unexpected occurs, people are better prepared to react effectively.
As a leader, make sure your team is trained to understand what constitutes a crisis at the club. Ensure thattheyunderstandpracticalguide- lines in managing common crisis situations. For mental fitness, staff members need the training in recog- nizing, understanding and coping with their own emotional reactions to the job-related or personal crisis they have been called upon to manage. By proactively knowing what may happen before a crisis situation occurs, your team will be ready for the unexpected and that helps to reduce the trauma and fears of the sudden and unexpected.
5. PROACTIVELY ENGAGING EXTERNAL RESOURCES
Within 24 to 72 hours post crisis, emotions are high due to the shock and adrenalin rush of the situation. Crisis intervention support is impor- tant for your staff. This is not to be confused with counseling. Crisis intervention support provides the tools to reduce the trauma and normalize the high emotions. It validates your team’s thoughts and feelings, and provides answers.
6. CONDUCTING A POST-MORTEM OF THE CRISIS/EMERGENCY SITUATION
It may seem hard to come back to where you were pre-pandemic. Perhaps your confidence to get back on trackagainhasbeenbruised.Youmay have more jobs to fill because people have chosen to leave the industry. It’s healthy to reflect on how issues were handled so you create an opportunity to learn. Talk about what went well, what could have been handled differ- ently, what was learned and how to carry the positives into the next response. It’s hard to survive without hope for a brighter future, so if you find yourself saying “If only I knew then what I know now” you’re not alone and it can be fixed.
LEAD LIKE THE GEESE
The pandemic has taught us a lot of hard lessons, but sometimes it’s as simple as learning from nature.
Geese instinctively fly long distances in a V-format. Why? They have a shared vision, a common direc- tion, mutual objectives, a sense of community and collaboration. Working together is an effective flight pattern (71% greater flying range than one bird flying solo).
As each bird flaps its wings, it creates uplift for the others. When the lead goose tires, it rotates back into formation and another takes the lead. Geese honk from behind to encourage those upfront. When one bird is sick or wounded, two drop out of forma- tion and follow it to help and protect it until it is able to fly again, or dies. The two geese catch up with their flock or join another V-formation.
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bobby.s@dneresources.com 888-631-7977 x117
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Professional crisis interven-
tion supports are trained and have
frontline experience withpersonalandprofessionalCOVID thousands of hours in various crisis
situations. It’s best to know who to
look for and how to access resourc-
es ahead of time so you have them
on your emergency contact list.
Similar to the geese, you and your team are likely exhausted from all the
challenges over the past 2+ years. It is more important than ever to work together, and incorporate the 6 key skillsets into your leadership, to help your team get back on track and focused on the year ahead.
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