Page 11 - GBC Spring 2020 ENG

Salty
Being upset over something little or inconvenient.
And I ... Oop!
Response when one is caught off-guard. Means you don’t know what else to say. E.g., “I failed the test.” “And I oop!”
Basic
Refers to someone who is unoriginal and only follows mainstream trends.
Bruh
Gender-neutral term for a friend; can be used in disgust or excitement.
Fire
Describes something that is really good or cool.
Go Ham / Imma Go Ham
To go hard.
HMU
An acronym for “hit me up,” which could refer to hanging out, texting, or talking on the phone.
Let’s Get This Bread!
A pep talk expression similar to “Let’s do this! We got this, guys!”
I’m ‘basic.’ Well, at least that’s what my nineteen- year-old back shop employee, Kyle, told me. His exact words were:
“Bruh, why did you go ham on me? It wasn’t my fault I was late for work.
I was watching the sun- rise. Why did you go salty, bruh? And I oop! You are SOOO basic! I wish that you be fire bruh! Next time just HMU. I mean seriously bruh... let’s get this bread!”
Confused? So was I. I had sim- ply asked him if he could kindly arrive at work at the time indicated on the schedule. That’s it! And to clarify, I was really polite because I recently read a book that says in to- day’s world, good managers must be polite. I also had a witness with me in case he sued me for an unin- tended #metoo moment. Mostly though, I wasn’t angry with him because I couldn’t afford for him to quit. I had no alternatives as I was already down another employee who was at home for a week taking care of her sick cat.
Sadly, none of that mattered to Kyle. He felt wronged. He felt like he was being micro-managed. He felt like I didn’t care about him. So, what did I do? Well, I apologized of course, and then I locked myself in my office, rubbed my bald head, poured myself a small scotch and wondered why this basic expecta- tion of arriving and leaving at the previously agreed upon time seems to have somehow been genetically bred out of today’s younger em- ployees.
‘Basic’? You bet I was! I also thought that if one more kid tells me he’s late because he forgot his phone and had to go back to get it, Imma go ham! (whatever that means).
A ‘NEW’ PROBLEM??
“We are in the People Business.” In past years, we were usually refer- ring to ways to please our custom- ers and/or our members. Our goal was to find them, keep them, make them spend more money and mostly, make them happy!
Today, when I speak to owners and operators from around the country, the part of the ‘people business’ that is giving them the most headaches is the human re- sources side. Never mind the in- creasing expectations of customers, now managers want to know how to find staff; how to train them and what motivates them to work hard.
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