Page 11 - GBC spring 2015

ALWAYS BE RECRUITING
We have all experienced a situation where we were blown away by the amazing customer service we received. Did you say to yourself: “Wow, I wish I had a team member like that at my club!” Or, did you let that person know that they did an incredible job, hand them your business card and say: “I would love to have you on my team. Please give me a call.”
First impressions are every- thing and they can happen anywhere and anytime. That positive first impression will also
Are You Customer
Obsessed?
be what your members and clients will hopefully see during their initial interactions at your club. However, we have all probably regretted a few past hiring choices. The candidate was amazing during the interview and then they turned out to be a drain on the entire team.
Becoming a customer-obsessed golf club starts by having the right people in place. Your first oppor- tunity to determine if a potential candidate is the right fit happens
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