Page 39 - Dzenete Baumaine

Product Journey Map Project 3

Awareness / Purchase Manufactured Travel In use

Decisions

A user looking A user looking on the When the user buys the When the product is When a product arrives at
online what type website and reading product it is manufactured manufactured-it is ready the customers address the

of desk organizers information about the and is checked to make sure for delivery to dispatch customer can start using the

is there out in the product for example it in good quality and no to the right customer. product. The customer also

market and which what dimensions the damage has and then they it is being delivered can give feedback of the
one would suit them product is and also pack it, so it doesn’t get by a courier. product online where they

the best. how it works and if they damaged when being purchased and tell if the

are satisfied with it and delivered and is ready product is excellent and
it in their budget they order for dispatch to the right other things.

the product. customer.

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