Page 13 - Emma Holden

Problem Identification Process

Experienced Users x3 Usability Graph (Dekton Cordless Screwdriver) Key Findings
Aged 25-45
First Impression Set Up Usability Functionality
Off-line Online Online Online Off-line

Excellent Uncomfortable, Counter Intuitive Trigger

Good

People who frequently use an electric Satisfactory
screwdriver gave feedback on their
First impression, initial set - up, Poor
Functionality and usability of the
Dekton electric screwdriver. Very Poor
Amateur Users x3 First Impression Set Up Usability Functionality
Aged 25-45 Off-line Online Online Online Off-line

Excellent Uncomfortable Grip

Good

Satisfactory
People who occasionally use an
electric screwdriver gave feedback on Poor
their first impression, initial set - up,
Functionality and usability of the Very Poor
Dekton electric screwdriver.
Functionality
Novice Users x3 First Impression Set Up Usability Online Off-line
Online
Online
Off-line
Aged 25-45
Excellent Misleading Aesthetic
Good USER EXPERIENCE

Satisfactory

People who have never or rarely used Poor
an electric screwdriver one gave
feedback on their first impression, initial Very Poor
set - up, functionality and usability of the
Dekton electric screwdriver.