Page 68 - Emma Holden

User Journey Map: Plotting Service Process
Us er J o urne y M ap: P l o tt in g Ser vi c e Pr oc e ss 3 3
2 2 ? ?

1 1

GP makes
GP m ak e s
r e c o mmend a t i o n/ di a gno s is
recommendation/diagnosis
a
f
o
t in
ely up
f
d
v
s r
GP safely uploads relevant info
oa
e
el
GP s
an
l
Patient attends GP
P a t i en t a tt end s GP t o s e cur e driv e (EHRD)
to secure drive (EHRD)
consult
co ns u l t 4 4
Patient has ailment/is
P a t i en t h a s ailmen t/ is
is
a
t
t
t
tt
A
en
P
end
en
i
s D
t
s e ekin g a dvi c e Patient Attends Dentist
seeking advice
for Treatment.
f o r T r e a t men t.
n
m
Encouraging Control and Autonomy
E
C
o
y
tr
t
u
A
l and
no
o
o
g
gin
ur
o
nc
a
7 7 Da t ab l ockin g Us e E x amp l e
Datablocking Use Example
6 6 D en t is t l oa d s driv e o n
Dentist loads drive on
D
Dentist can only see the
he
e t
e
t c
t
is
clinic PC.
an o
nly s
en
P a t i en t c an o ff er mo r e patients allergies and dental 5 5 clini c P C.
Patient can offer more
en
t
s all
pa
t
i
er
en
t
al
gi
e
s and d
a
rm
i
t
in
information if they please fi le s
o
f
o
a
e
e
s
he
n if t
l
y p
files
using the biometric
u s in g t he b i o me tri c Please Enter License No:
Please Enter License No:
t
curi
y s
c
anner
s
security scanner
e
D en t is t mu s t en t er li c en s e
Dentist must enter license
USER JOURNEY MAP
e
c
c
e
ar
o a
number to access hard drive
ss h
d driv
number t