Page 13 - Kim Hong Tee - Design Booklet Year 3

Unboxing User Experience

Purpose

The user experience testing aims Excellent
to make assessments, record the

impressions and expectations
of the product from the outer Good

packaging to the inner contents.

3 users are selected to complete Medium

the test and are asked to rate the
packaging, information on the

packaging, unboxing the box, Bad
the contents of the box and their
first use in the range of poor to

excellent. Poor

Packaging Information Unboxing Contents First Use

User 1 User 2 User 3

Male, 30 Female, 22 Female, 22
Immediately shake the box knowing the contents User comment the packaging is cute because she User hold the box carefully and commented the

are loose, after that, user look front and back was pressing the box as it is wobbly, she skim box is thin and parts moving inside. she notice
and front again to read the information, he peel through the box and say it is wordly and assume the product include 3 glue sticks and 3 year
the sticker easily, he commented the product is the information is good, she complain it is hard to warranty on the box. she immeadiately tried to

not wrapped in plastic and contents are messy, remove the sticker but remove it on the second open the box without peeling the sticker whoch
his first use he installed the stand first before try, she also complain the product is not wrapped chipped the box a little, she comment that the

plugging the product in. in plastic, first use she forgot to installed the contents is disorganised, and her first use she too
stand before plugging in. forgot to installed the stand.

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