Page 83 - Xinyi_Guo_Process_Book

CHAPTER SEVEN

Reflection Summary

This project explored the navigation challenges faced by users—especially

new students and visitors—on the SETU, Carlow campus. Through

observation, interviews, and iterative prototyping (from low-fidelity sketches

to mid-fidelity wireframes), the study uncovered multiple pain points in the

current navigation system, such as outdated or missing signage, unclear icons,

and lack of cohesive wayfinding across physical and digital formats.

The design process was grounded in user-centered research, resulting in

informed design solutions aimed at improving spatial orientation, usability,

and user satisfaction. The combination of Crazy 8’s, Opposite Thinking, and

visual icon testing provided valuable creative and evaluative input. This Limitations

process emphasized the importance of clarity, consistency, and accessibility in

navigation design.
Sample Size: The user testing and interviews involved a relatively small

number of participants (eight interviews and limited feedback per

prototype), which may not capture the full diversity of user experiences.

Prototype Fidelity: Testing was based on low- and mid-fidelity prototypes,

which limited the assessment of dynamic interactions, real-time responses,

or performance under real environmental conditions.

Contextual Constraints: The research was confined to a specific time period

and specific areas of the campus, meaning other areas with different

signage or conditions were not studied.

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