Page 55 - DX Summit 2021 White Paper

Power of financial inclusion is beyond just numbers and
satisfaction and enrichment can only happen if u develop that
atmosphere in your business NOTES

Connect with individuals, not with a crowd, personalize your message
to reach the concerned market

Softer sides of digitalization such as adaptability, communication,
sound leadership should not be ignored to prepare your human
team to manage your digital need

Remove the technological scare and crave the same hunger for
digital change as in developed economies

Brand name is important but not the core reason for survival,
provision of top consumer journey should be the new sales pitch

Create a fine balance between operations and transformation, show
complete commitment in both time and resources

Availability of 5G for connectivity with remote working teams,
possibility of remote video conferencing, enhanced functionality
thus ensuring low response time

Change Management , transparency and clarity between clients
and technology providers is crucial

Understand the marketing algorithm, harness it and use it to our
benefit
DX2021 DX2021
Reduce interbank transfer cost to a minimum