Page 2 - Spectrum VOIP Softphone TEXTING

Stratus Texting Guide

In our Stratus web portal, you can send and receive text messages for your company.

● Mobile App - We have a STRATUS Mobile app that you can download on your cellphone, which will
allow you to text no matter where you are.
● Set Up Through Tech Support - You will need to call tech support at 469-429-2500 to get texting
enabled on your numbers BEFORE using this guide.
● One User Per Number - When we enable a number for texting, we must assign it to one user and one
user only. Meaning, if 214-214-4214 is the number you want extension 101 to use for texting, then we point the
texts to extension 101. Once we have it associated with a user, you must log in with THAT user’s credentials in
order to see the text messages as well as send messages. The same user can have multiple text numbers
assigned to it.
● MMS - Texting in Stratus supports the sending of images.
● Group Texting - Texting in Stratus supports sending messages to multiple destinations

Web Portal Texting:

1. Go to our web portal at stratus.spectrumvoip.com and login with your credentials. (If you do not know
your credentials, please call our tech support so we can help set that up for you)
2. Once you are logged in, click on your profile name in the top right corner, then select "My account" and
locate the messages tab at the top of the web portal.

3. Then you will see a tab that says SMS. Here is where you will see all of your SMS text messages that
you have received as well as any internal chats. If you only see a Chats tab, then SMS is not enabled for your
user.

4. To view your messages, simply click on the conversation you would like to read. Once it is opened, you
will have the option to reply to them using the REPLY button on the bottom left of the screen.
5. Once you click reply, a text box will pop up on the bottom right of the portal, allowing you to type your
reply. Once you are happy with your reply, press the ENTER key on your keyboard to send the message.