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All parties must commit to having strong internet con- nections and creating an interference-free environment. If doing so is not possible, the attorney and client should reschedule, at a convenient time, when distractions will not be present.
Clients’ Fears and Misconceptions
Clients fear that in our new “AC” model, attorneys won’t “be there” for them. They believe that not seeing their counselor will, somehow, lead to the attorney’s lack of focus or willingness to engage with them and take an interest in their issue. At the same time, they do not know whether seeing their attorney, as usual, in an office setting will pose health concerns.
Possible questions: Is my attorney following CDC guide- lines? Has my attorney tested for COVID-19? Does he or she carry the virus without knowing it? If I have to sign documents, how will that be accomplished if I choose to interact virtually?
Mitigating/Dispelling Clients’ Fears and Misconceptions
Like other service providers dealing with the public, attorneys are committed to engaging with clients and communicating with them in person or over the Internet. They have allotted time schedules for each client, as usual, and they are mindful of various clients’ needs. If the clients choose to meet at the office or firm, they can be assured that protocols are in place to protect them and that strict guidelines will be followed (e.g., hand-sanitizing, masks, and social-distancing will be implemented). If the client or attorney has an underlying preexisting condition that increases vulnerability to COVID-19, that fact must be revealed to either or both parties prior to the in-person meeting. If the client or the attorney decides to use video
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