Page 9 - February 2018 DDS Newsletter The Scoop

Customer Service Survey

Was our staff knowledgeable?

Customers are giving DDS all 86.02%
thumbs up when completing the
online customer service survey. Was our staff courteous?

Since July 2017, DDS has been 84.55%
contacting customers who chose to
provide email addresses during
their visit. To date, 45,529
customers have responded to the
email survey. 86.02% rated our
team Excellent, and 11.51% gave a
Satisfactory when asked “Was our
staff knowledgeable?” when asked
about courtesy, 84.55% said
Excellent and 12.07% passed on a
Satisfactory.

Metrics are a large part of the
culture for the entire DDS
organization. Metrics are used to
monitor productivity and identify
gaps that may need improvement
across the Agency. In this instance,
DDS goes above and beyond to
receive details about each
customer’s individual experience.

To read more about the survey and
to see the December totals, read
the press release posted on the
DDS website under the Newsroom
Section or on the DDS Intranet
under the Newsroom.