Page 3 - October Scoop 2020

THE SCOOP | OCTOBER 2020

One Million Club

Please click the link below to view a special message from Commissioner Moore to all DDS Team Members.

THANK YOU TEAM DDS

No doubt, you've seen some news stories and heard complaints about the
appointment system, road tests being unavailable and other comments
about our service level. Commissioner Moore was adamant that a press
release be distributed statewide to explain in detail how hard everyone has
been working during this Emergency Period.

A part of the release is below. To read the complete release, and to stay
current with all the news, please check the DDS website Press Releases
Section at https://dds.georgia.gov/press-releases.

The Georgia Department of Driver Services (DDS) reached another milestone.
Despite the Pandemic, DDS has safely provided face-to-face services to over Driver Examiner Patricia
one million customers since April 1st. As of September 24th, over 1 million Caldwell-Wills, Gainesville CSC,
customers received face to face service by visiting one of our 67 Customer conducts a road test during a
Service Centers (CSCs) and DDS has processed 700,000 online transactions rainstorm. This is a perfect
since the emergency declaration. example of the dedication of Team
DDS.
As essential workers, DDS remained open throughout the pandemic and only
closed the customer facing centers for nine days to allow the agency to devise Thank you to Field Ops, Contact
a plan where the staff and customers could interact safely and efficiently. Center, Reg Comp and everyone
for taking care of the customers, IT
for keeping our programs running
“I am very proud of our staff! DDS driver examiners, as well as the smoothly and each Division that
administrative office team that supports them, have risen to the occasion. demonstrates the DDS Team Dedi-
Serving one million customers, face-to-face, during this unprecedented time is cation represented in this photo.
a tremendous accomplishment,” commented Commissioner Spencer R. Moore.
(photo: Deputy
Like most other essential agencies/businesses, DDS has seen significant Commissioner Ricky Rich)
workforce shortages. Due to these shortages and limits on gatherings, an
appointment system for all services was created to ensure safe and timely
service.

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