Page 4 - The DDS Scoop August 2020

DDS NEWSLETTER

Safely Serving Customers

ONE MILLION TRANSACTIONS!!!

While Covid-19 has transformed how we all do business, DDS continues to meet the demand of licens-
ing services both in person and remotely. Over ONE MILLION transactions have been processed since
the Emergency Proclamation was made on March 14th both remotely and at customer service centers.
It took less than two weeks for DDS to reopen after the Emergency Declaration -- stocked with PPE and
a reinvented plan to serve customers safely with the same level of service that Georgians have come to
expect. DDS has implemented an appointment system to ensure safe and timely service.
As of August 5th, DDS has safely served over One Million customers since Governor Kemp declared a
State of Emergency on March 14, 2020. 634,437 customers received face to face service by visiting one
of our 67 Customer Service Centers (CSC) and DDS has processed 502,572 online transactions since the
emergency declaration.
“To provide service to such a large volume of customers and to do so safely is nothing short of amazing”
said Commissioner Moore. "I am very proud of the DDS Team. You have remained flexible and commit-
ted to providing the very best customer service remotely and at centers while adhering to the estab-
lished safety precautions."

At left: HQ Reception is
Safe with Janine Ferguson
and Gabrielle Barfield
At Right: Driver Examiner
Patricia Rhymer greets
customers in Conyers
Bottom: Stephen
Sumpter, HR Training,
assists at the Conyers
CSC

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