Page 18 - December Scoop Newsletter 2022

During the Third Quarter, 2022, (July, August, and September), there were 762 compliments
submitted by customers for DDS Team Members’ exceptional customer service. This was an
increase of 435 compliments over the previous quarter.

During the third quarter, District 1 received the most compliments with 201 total compliments. The
top Customer Service Center was the Dalton CSC with 82 total compliments. Congratulations to
District 1 DM, Casey Smith and Dalton CSC manager, Adonia Jaramillo and the entire Dalton team,
for continuing to provide exceptional customer service to our customers.

The examiner with the most compliments during the period was Assistant Manager Melissa
Deguzman, Lawrenceville CSC. Melissa received a total of 26 compliments during the quarter. This
is the third time Melissa has been the top examiner for the most compliments during a quarter.

During the second quarter, CSC team members received a total of 762 compliments. Forty-four
different CSC’s received compliments, and 177 different team members received compliments for
their exceptional customer service.

Additionally, the Contact Center received 6 compliments during the quarter. Monique Geddis
received the most compliments of all the Contact Center team members.

Deputy Commissioner Rich presented Deputy Commissioner Coins to District One Manager Casey
Smith, Dalton CSC Manager Adonia Jaramillo, Lawrenceville Assistant Manager Melissa Deguzman
and Contact Center Agent Monique Geddis for leading the state in the number of compliments for
a District, CSC, Examiner, and Contact Center team member during the Third Quarter, 2022.
Listed in the charts below were the top five Districts, CSC’s and Team Members during the period.

Congratulations to all the top 5 winners for their continuous Exceptional Customer Service to our
customers. Thanks, and congratulations to ALL team members that received compliments during
this period. You define the culture and image of DDS. Please keep up the great work.