Page 12 - Scoop May 2021

DDS NEWSLETTER

Compliments of the Quarter

During the first quarter of 2021, District 7
was the top district, for the third quarter in a
row, to receive the most compliments during
the period. The top center, for the first time,
was the Thomaston CSC. District 7 received
84 total compliments and Thomaston CSC
accounted for 53 of those. Congrats to Dis-
trict 7 DM, Larry Fincher and Thomaston CSC
manager, Josselyn Jester, for continuing to
promote “Exceeding Customer Expectations,
Every Customer, Every Time” to their Team
Members.

Deputy Commissioner Rich presented Deputy
Commissioner Coins to District seven Man-
ager Larry Fincher and Thomaston CSC Man-
ger Josselyn Jester for leading the state in the
number of compliments for a District and a
CSC during first quarter, 2021.

During the quarter, CSC team members re-
ceived a total of 233 compliments. Thirty-nine
different CSC’s received compliments, and
89 different team members received compli-
ments for their exceptional customer service.

Additionally, during the quarter, the Contact
Center received 12 compliments, with Tyra
Bullock and Tammie Stewart receiving three
of those each, IT received six compliments,
Help Desk and Central Issuance received five (L-R) Deputy Commissioner Ricky H. Rich, Thomaston CSC Man-
each, and Regulatory Compliance received ager Josselyn Jester, Thomaston CSC Assistant Manager Cassie
three, with all three of them being received O’Neal, Thomaston CSC Team Member Courtni Gotell, District 7
by Mistie Odum. Manager Larry Fincher.

Congratulations to all the top 5 winners for
their continuous Exceptional Customer Ser-
vice to our customers. Thanks, and congratu-
lations to ALL team members that received
compliments during this period. You define
the culture and image of DDS. Please keep up
the great work.

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