Page 2 - The Scoop December 2019 A Year in Review
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DDS NEWSLETTER

       #AchievingNewHeightsIn2019

  As 2019 comes to a close, I personally want
  to thank each and everyone of you for your
  commitment to DDS and the State. Thanks
  to the talent and tireless efforts of our entire
  Team, this year may have been the most
  triumphant year in the history of DDS!

  As you review this list of impressive
  accomplishments and review the memories
  that are included in this ‘Year in Review’, I
  believe that the DDS Team did Achieve New
  Heights in 2019. I can’t wait to see how we
  top that in 2020! Best wishes for you and
  your family to have a healthy and happy
  New Year.

	 • Implementation of Card Production Services (CPS) on-time and within budget.

	 • Launch of DRIVES

	 • Debt Collection Services-DDS has collected over one million dollars owed to 		
	 the state for unpaid Super Speeder Fees.

	 • DDS 2 GO, our Mobile Services App, gains popularity giving every customer a 	
	 CSC in their pocket!

	 • Online Road Test Reservations were launched and immediately became
	 popular. So popular that it contributed to the Contact Center being able to 		
	 reach service level goals that previously were a struggle to meet.

	 • As many states are in a tailspin trying to meet the October 1, 2020 RealID 		
	 deadline, DDS celebrated a 96.2% customer compliance rate. We are looked to 	
	 as a national model for RealID implementation.

	 • Customer Service Wait Times were impressive even with the added strain of 		
	 the large projects on our time and resources.

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