Page 11 - November Scoop 2020
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THE SCOOP | NOVEMBER 2020
The Annual Report is Here!
Read all about the Agency's successes and chal-
lenges in the DDS FY2020 Annual Report at the
link below.
FY2020 Annual Report
You can find the Annual Report, Press Releases
distributed by the Agency and other important
news posted on the Communications Section of
the DDS Intranet.
In Fiscal Year 2020
2.5 Million In Person Transactions Were Conducted
1,407,923 Calls Were Handled by Contact Center Agents
98.29% DLs and IDs were mailed within 14 days of Submission
Social Media remained popular with 14,889 Facebook likes; 16,549 Twitter Followers and 1,702 Instagram followers.
HR conducted 13,261 Training Modules
Investigations handled 545 Fraud Cases
Legal Services Handled 1,027,286 electronic citations with a 97.21% acceptance rate.
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