Page 6 - MarTol Basic UC-3

COMPUTER SYSTEM SERVICING NC II - CBLM

(KRA's - Key Results Areas), for instance:
 Managing your team and their performance;
 Applying selling skills to meet targets;
 Providing technical skills training for other team members; etc.
Your tasks are the activities that you have to perform in order to carry out your
roles, for Instance:
 Product presentations and demonstrations;
 Sales calls;
 Proposals and quotations; etc.
Your function is defined by the key roles you play in terms of agreed success
factors.
Your roles tend to remain constant while your tasks may change in line with
changing circumstances and targets.

How do I go about defining my Key Results Areas?

 Product presentations and demonstrations;
 Sales calls;

Writing your Key Results Areas:
Write down your Key Results Areas using the SMARTM process

What? Value Add?

S – Specific What must be done?

M – Measurable When is it done?

A – Achievable Why can I do it?

R – Results What's in it for me?

When must it be
T – Timing
done?

M – Monitor Monitoring

Date Developed:
SECTOR ELECTRONICS Document No.
May 04, 2020
RTC Issued by:
ZAMBOANGA QUALIFI- COMPUTER Developed By: Page 5 of
City CATION SYSTEM Mario Elmer B. 44
SERVICING NC II Tolo Revision #___