Page 26 - Coal Quality Testing

Quality India

Centricity is ensured in the entire Project shared various initiatives implemented in
Management Cycle. She shared her TATA; some of them are Innoverse,
experience using 2 case studies. The Innovista and Innometer. He encouraged
interesting part was understanding the participants to take innovation
Customer Voice from Defence perspective Dr. Aravindan challenges by visiting website www.
and meeting it. Raghavan, Head, tatainnoverse.com.
Global Operational
Excellence, Syngene
International

Dr. Aravindan Raghavan, Head, Global Mr. Shashi Bhushan,
Mr. Vinod Venkatesh, Operational Excellence, Syngene
VP-Quality International, shared CARE model used to CTO, Business
Management, Bosch & Technology
Powertrain Solutions achieve Customer Centricity. Capturing Solutions, TCS
Voice of Customers, Analyzing the voices,
Mr. Vinod Venkatesh, VP-Quality React to the Voices and Encourage the Mr. Shashi Bhushan, CTO, Business &
Management, Bosch Powertrain Voices. He linked practices like Lean and Technology Solutions, TCS, shared his
Solutions, spoke about customer focus. Six Sigma to achieve Customer Centricity. thoughts in the framework Co-Innovating
He explained how customers will judge us in a Business 4.0 world. He briefed about
but fans will forgive. He encouraged the the Model “The TCS Co-Innovation
audience to focus on building fans. He S es s i o n - 2 Network (COIN TM).” He also shared his
stressed about the importance of Role and Focus of views about Digital Twin, Digital Thread
Customer Centricity In the era of – Computing meets Physical Sciences. He
increasing online sales, where quality is Innovation in the shared Innovation Case Studies of TCS
even more important as customers check Changing Business from various Industry domains.
reviews before buying.
Scenario

The Moderator of the Session was
Mr. Anish Cheriyan, Head of Quality, Mr. Blessen Philip, Sr.
APAC Harman International Design Manager, 3M
Mr. Prakash
Venkatesan, MD, Mr. Blessen Philip, Sr. Design Manager,
Essae Digitronics 3M, shared how 3M’s Way of Innovation
Pvt. Ltd. has been Driving Collaborative Creativity

Mr. Ravi Arora, VP- since last 117 years and has 51 technology
Mr. Prakash Venkatesan, MD, Essae Innovation, TATA Sons platforms. He called it one Curious
Digitronics Pvt. Ltd., shared a 4-level Culture. He shared few innovation Case
module to demonstrate how medium and Mr. Ravi Arora, VP-Innovation, TATA Sons studies of 3M, one of them was Indian
small-scale enterprises should focus on
Railways. He explained Innovation in
explained models like Standardise,
| Oc t ober - Dec ember 2 0 19 Metrics & Business Results. He went on to model for Innovation i.e. plan–do–check–
quality. He connected 4 dots i.e. People,
Cultural context.
Improve, Innovate to emphasise on
Process, Improvement of Customer
Innovation. He also presented PDCA
explain that the path to a customer-
act or plan–do–check-adjust. He said
driven organization is usually similar
failure is part a of Innovation. He
across companies. What is to be done
explained the link between TATA Business
should be simple and known.
Excellence Model and Innovation and

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