Page 2 - 2019 PCC Library Survey Report
P. 2

EXECUTIVE SUMMARY





              In  keeping  with  its  strategic  objectives  to      textbooks,  online  database,  paper
              meet the expanding needs of the student                textbooks etc).
              body  at  the  College,  the  Library  Team         6.  Most of the students (42%) on the Old
              commissioned  the  Research  Unit  to                  Harbour campus indicated a need for
              conduct     a    college-wide      survey    to        laptop/tablet  loans  as  an  additional
              determine  how  students  current  use  its            library service they would like to have.
              services.                                              While  on  the  main  campus,  56%

              This survey was undertaken to capture the              requested colour printing.
              extent to which various library services are        7.  Some  of  the  areas  indicated  for
              being used and also to ascertain the levels            improvement:
              of student satisfaction with these services.             Customer service (especially on the
                                                                         main campus)
              The main findings from the survey were:                  Internet connectivity

                  1.  59.9% visit the library at least once            Availability       of       computers
                     per  month  and  9.9%  had  never                   (especially on the OH campus)
                     visited the library.                              Baggage area
                  2.  83%  of  the  students  identified               Study area space
                     photocopying/printing  as  being  the
                     most frequently used library service.        The findings of this survey should provide
                  3.  52.4% of the students surveyed had          the Library team with actionable insights
                     never     used     online    databases       to better align its services to support its
                     (EBSCO, etc) while 25.9% use online          vision  and  mission  statements  and
                     database more than once monthly.             achieve  the  college  2015-2020  strategic
                  4.  Overall  satisfaction  with  library        goal of a 90% customer satisfaction rate.
                     services is 69%%: 68% on the Main

                     campus  and  70%  on  the  Old               It is recommended that:
                     Harbour campus.                                    Student  focus  groups  be  put
                  5.  The main source of information for                  together  to  ascertain  students
                     doing  research  and  completing                     views  and  attitudes  about  their
                     assignments  are  internet  search                   use of library services
                     engines  such  as  google,  yahoo  etc.
                     The  likelihood  of  students  using               Another  survey  be  conducted  to
                     these platforms as the main source                   ascertain the usage rate and views
                     of  information  is  more  than  twice               of staff.
                     any other source (including
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