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Table 2.  Population and Water Demand Projections  especially the Poblacion area, is served by the Santiago
                                  Water    Groundwater  Water District as their primary source and utility provider,
                      Populatio
               Year              Deman     Abstraction   which provides a safe Centralized Water System.
                      n         d          Rate,  li/sec
                      Projectio                         However, some of the subdivisions within the city have
                      n         Projectio               their own water supply system. In this study, surveys were
                                n
               2020    28526     13499        156       conducted on selected households around Santiago city to
                                                        determine the consumer's perception and acceptability of
               2030    30977     14658        170       the water utility service from the NAWASA.
               2040    33638     15918        184         Based on the result of the survey (Figure 6), more than
                                 17285
                                              200
               2050
                       36528
              Assessment of Water User's Satisfaction on Water Quality   half of the connected households deemed the water supply
                                                        to have an acceptable quality (52%), taste (66%), odor
              and Water Service                         (67%), color (65%) and pressure (56%). This means that
               The Philippines' water quality has deteriorated as a  the water utility service's quality, physicochemical
              result of increased human activity, and it has become a  characteristics (taste, odor, and color), and readiness (i.e.,
              severe concern. Sewage pollution, oil spills, heavy metals,  water pressure) were adequately sufficient and suitable to
              fertilizers, and solid waste pollution are all on the rise,  the household/consumers' needs. Furthermore, the water
              hurting a growing number of the country's rivers. Ground  pressure is acceptable since households cater to only a few
              and surface waterways have been contaminated as a result  people at a time.
              of this contamination, exposing water users to waterborne  While only less than half of the surveyed households
              diseases.                                 connected to the utility service were dissatisfied with the
               Much of the surface water in most large cities consists  water's quality (48%), taste (34%), odor (33%), color
              of rivers that are now considered to be a public health  (35%), and pressure (44%), a factor that contributes to the
              danger. [10]. The Meycauayan, Bocaue, and Marilao  result can be attributed to the location of the respondents
              rivers, in particular, have been discovered to contain  that receives water supply. As a reference to the previous
              significant amounts of hazardous metals such as cadmium  study performed research on selected residences and
              and lead, among the monitored interior rivers. Mercury  business establishments in Cauayan City [12] that assess
                                                        the consumer's impression and acceptance of the water
              and cyanide contamination, on the other hand, has long  utility service provided by NAWASA. Commercial
              been an issue in eastern Mindanao's small-scale mining  businesses are likely to require a more significant water
              districts. [11].                          intake to accommodate consumers than home enterprises,
               The scarcity and poor quality of water and inadequate  which serve just a few people at a time. As a result,
              sanitation across the world could negatively impact low-  commercial enterprises have tighter requirements for their
              income families' food security, livelihood, and educational  water quality and quantity service demands, which may be
              opportunities. Thus, Goal 6 by 2030 aims to  achieve  fulfilled by improving the facilities at the water utility
              universal and equitable access to safe and  affordable  service.
              drinking water for all. The Santiago City,
























                            Figure 6.  Level of satisfaction on water quality and water service in Santiago City, Philippines
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