Page 3 - Volunteer Handbook

ABOUT YOUR ROLE

This information is a general guide to your role. You will also be sent a full Role
Description

You will be:
 Managing patient flow through the site
 Checking in patients for registered bookings
 Meeting and greeting people as they attend the site
 Calling patients to make appointments

SKILLS AND ATTITUDE

 Ability to follow confidentiality requirements and the
ability to work within the boundaries of your role
 Be understanding of the issues that some patients
may be experiencing
 Able to provide a flexible approach to your role
 Friendly and welcoming manner

The following requirements are important to protect
the safety of both you and clients attending the
vaccination appointments. It is important that these
are adhered to:

 You must not have any underlying health conditions that make
you particular susceptible to Coronavirus
 You must not be in a vulnerable category
 You will be required to wear PPE which will be provided by the
Health Centre or site
 Ability to sit / stand for periods is required

 If you are 60 or over you are more at risk

No formal skills are necessary, full orientation and briefing will be
provided for all shifts

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