Page 34 - P4403.59-V56_Numark Pharmacy Magazine Oct 24 (print ready) (1)_Neat

A sit down with Stephanie
Hanratty-Kilty, Account Director
at Numark Insurance Services.

In this Q&A we speak with Steph,
Account Director at Numark
Insurance Services, who tells us
more about the role her team
plays in making sure our members
are adequately protected.

BEFORE WE GET STARTED, TELL US A LITTLE MORE ABOUT
YOURSELF STEPH.
Well, my name is Stephanie Hanratty-Kilty (Steph). I’m the Account Director at
Numark Insurance Services and have been working with Numark members for
over 10 years. Outside of insurance, I am a Counsellor, I got into that as I love
being able to help people and bring about positive change.

TELL US A LITTLE BIT ABOUT NUMARK INSURANCE SERVICES
AND WHAT YOU DO?
Numark Insurance Services is a team of six people who care for the insurance
needs of the Numark estate. We arrange insurance for 3,000 pharmacies, which
equates to approximately 6,000 policies across three main insurance products:
Professional Indemnity Insurance, Commercial Shop Insurance, and Property
Insurance.

My role is quite varied and involves wearing three different hats. Because the
team reports to me, I have the normal duties of managing and developing
people. I am also client-facing, so I deal with pharmacy insurance requirements,
which is great because I get to understand the pharmacies and keep up with
what is going on in the industry. I also support Gary Cornwall, our Claims
Manager, to ensure any claims run smoothly and efficiently.
The other hat I wear is insurer-facing. I work closely with Insurers and
Underwriters to provide the policies we need to cater to the diverse nature of a
pharmacy.

WHAT IS THE ROLE OF THE INSURANCE TEAM?

Insurance is a complex purchase. It’s a highly technical role that requires us to
understand the pharmacy and the services it provides to the communities it
serves. We then take that information and overlay it against the insurance policy
terms and conditions to perform a gap analysis, and where gaps exist, we create
a tailored policy to cover the risk.

13/09/2024 14:31:07
P4403.59-V56_Numark Pharmacy Magazine Oct 24.indd 34 13/09/2024 14:31:07
P4403.59-V56_Numark Pharmacy Magazine Oct 24.indd 34