Page 28 - P4304.1-V111_PS Magazine - July 25
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REVEL SURGERY’S
GOLDEN JOURNEY
Insights from a Dispensary Manager “The Revel Surgery has been a dispensing practice Dr Linda Perry, GP Partner.
for decades. Some years ago, a hybrid pharmacy-
and GP Partner dispensary was formed to safeguard the practice
and maximise profits.
For several reasons, the current partners decided
to rehouse the dispensary within the GP surgery in
2024 and run it in-house. This was a huge challenge
and a very steep learning curve. We had to decide
where to site it within the GP surgery, source shelving
and units, computers and software to allow us to
dispense, and to recruit staff.
We consulted Caroline Pond for advice on these
Rosie Griffiths, Dispensary “The Revel Surgery moved away from a hybrid model matters and she was incredibly generous with her
time and knowledge. We decided on PSUK as our
Manager. and began operating as a standalone dispensary primary supplier, and we are so grateful that we did.
in July 2024, at which point we started trading with
PSUK. We now dispense approximately 6,000 items The PSUK team have been amazing, helping us get
per month. everything set up rapidly and providing ongoing
We use PSUK as our first line supplier and have done support. We recruited a phenomenal Dispensary
since the start. This was a considered start up as we Manager who has been the driving force behind
very much wanted to maximise on the Golden Tote our dispensary and who has worked closely with
initiative and the benefits this holds. the Dispensing Lead and practice management,
both with the set up and the ongoing running of the
As you can see by our picture, we are only a small Dispensary.
dispensary and space saving is helpful to how we
work. We also wanted to be able to work with a small We opened our doors on 1st July 2024 with the latest
team but be able to keep up with the workload. We innovation in dispensing: Golden Tote. This has made
manage a 24-hour turnaround, with most days just dispensing both efficient and safe, reducing the risk
being two staff on any shift. of dispensing errors and making dispensing safer for
both patients and staff.
Golden Tote offers many benefits, such as stock
control, low stock levels on the shelf, reduced It saves time as stock does not have to be located
workload from not needing to check off invoices onto the shelves and then taken off to dispense,
and pre-loaded patient details with the packs that and acts as an extra safety-net. The staff have
arrive on site marked for Golden Tote. offered positive feedback about the system as they Do you want to see the benefits
feel safer and supported by the process. PSUK of Golden Tote for yourself?
The ability to plan workload is key to our business. have been very responsive to feedback when it was
We also like that Golden Tote enables an accuracy required and have worked hard to ensure that we are Request a demo from the Golden
check and cross check across all prescription a happy customer. Tote Implementation Team at
information. As we are a GP dispensary we perform psuk.co.uk/member-benefits/
our roles without a pharmacist. Being able to ensure As a GP who is the Dispensing Lead, I have recently golden-tote-0
a minimal error rate by using this system has been asked to be trained to dispense as an extra pair
telling our practices and controls. of hands in times of unforeseen staff shortages. I
felt very out of my comfort zone initially but with
The system to label for Golden Tote and send orders excellent teaching and a fantastic system in place,
through is very easy and we have had little issue I am now confident in my ability to safely navigate
throughout our time using this system. The training the system and contribute to the safe running of our
team are supportive on roll-out and continue to top- dispensary.
up train and support where needed. A very valuable
service!” Ten months down the line, I am so proud of what we
have achieved but I am also very aware that we owe
a huge thank you to the people supporting us from
behind the scenes.”
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28 PS Magazine | Golden Tote Buy direct online at PSUK.co.uk or call us on 01904 558 350 Golden Tote | PS Magazine 29
