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Top Tips

Each month we will give you our

top tips to help you stay profitable

PSUK Chat & Help Centre
We know that our members are busy, and that’s why we have developed
PSUK Chat. Our digital chat solution is finally here and has a number of
benefits to simplify the way you communicate with us.
A new way to chat to us
Spotted the little smiley face symbol in the bottom right corner when
browsing the PSUK website?
This is our chat messenger. Click on it to open it up and ask us a
question or have a chat with us about your membership.
The chat box is managed by our PSUK Team so you will be speaking to a
real person who knows your industry and membership inside out and will
be able to answer and support you with any queries you may have.
It’s a super quick support method that allows you to chat with us without
writing out a formal email, picking up the phone, and you can leave a
message and come back to it when you’re ready, to suit your busy day.
Give it a go, ask us a question!
Conversation tracking
Need some further advice following a previous conversation?
PSUK chat allows us to revert back to previous conversations you’ve had
with our team so we can quickly pick up details such as order reference
numbers, the page you were on when you first asked us the question,
and who you spoke with, often meaning we can put you back in touch
with the person you were speaking to previously.

Rate your experience with us
We hope you’re always happy with your experience with PSUK chat, and
now you can easily tell us what you thought.
A quick smiley face or sad face will start you off, and give you the option
to add further details about your experience. This helps us monitor how
we’re performing and put actions in place to improve our service to you.
Don’t forget to visit our help centre
The help centre is your quick access guide to all things PSUK. You’ll find:
• Quick and simple one page guides giving an overview of our core
member benefits.
• Common questions simply answered.
• Easy navigation with use of topics and our intuitive search function.
• Guidance on how to make the most out of the PSUK website.

28 PS Magazine | Top Tips Buy direct online at PSUK.co.uk

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