Page 17 - 2019 CPI Conference Brochure
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General Session 2:
The What of Training
• Discuss the differences between formal and informal learning.
• Understand the importance and benefits of informal learning.
• Dive into the components of CPI’s Training and Learning Process.
• Learn the value of a gap analysis.
Workshop 2:
The What of Training
• Assess the needs of your organization with a gap analysis.
• Dig deeper into the four components of informal learning in CPI’s Training and Learning Process.
• Get to know reinforcement models you can use when informally training your staff.
• Create a customized reinforcement activity to fill the gap you identified.
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