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Service Categories











            Category                                                           Service Offering                                     Example Billing Metrics

            SaaS                                                                •   Games                                             •  Per application user
                                                                                •   Music                                             •  Per transaction
                                                                                •   Web-conferencing                                  •  Number of calls
                                                                                •   Online or downloadable applications               •  Number of minutes




            PaaS                                                                •   Google Apps                                       •  Per hour
                                                                                •   Amazon                                            •  Per GB of transfer, in and out
                                                                                •   APIs for CRM                                      •  Per message
                                                                                •   Retail
                                                                                •   Tools to develop new applications





            IaaS                                                                •   Infrastructure for applications                   •  Per named host
                                                                                •   Storage                                           •  Per GB
                                                                                •   Collocation                                       •  Per server
                                                                                •   General purpose computing                         •  Per CPU















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