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Market Trends and Challenges
92% of consumers form an opinion about a
company’s image through their interaction with
their Contact Center
80% of companies believe they deliver a superior
customer experience but sadly, only 8% of their
customers agree
73% of Millennials will leave after one bad
experience, and 85% will tell others about their poor
experience(s)
Source: Benchmark Research, Convergsys, Customer Focus Inc.
