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Personas, pain points and benefits









                     PERSONAS                            PAIN POINT                                     BENEFIT

                                                                                      Access to multiple Cloud Providers and their associated
                          CXO                   Avoiding cloud provider lock-in
                                                                                     best-of-breed PaaS within single governance framework
                                                    Cost/ Performance                     Reduction of cost through benchmarking and
                  CXO /PROCUREMENT
                                                      Benchmarking                         consumption of cost effective environments
                  HEAD OF SERVICE                                                    Alignment into existing ServiceNow governance, workflow
                                                ServiceNow Integration (OOTB)
                    MANAGEMENT                                                                          and CMDB
                                                                                       Automated management of network application policy.
                  HEAD OF NETWORKS              Cisco ACI Integration (OOTB)
                                                                                           Increased security and reduced maintenance
                                                Inability to negotiate with Cloud      Agnostic workload placement avoiding lock-in with a
                     PROCUREMENT
                                                           Providers                       single cloud provider such as AWS or Azure
                    HEAD OF DEV OPS                                                    Multiple OOTB integrations (including Puppet, Chef,
                 /APPLICATIONS /IT            Lack of common language and process     Ansible, Jenkins) reduces complexity and accelerates
                    OPERATIONS                            with IT Ops                                     ROI
                                                                                       Single management platform covering on-premise and
                                              Disparate management platforms for
            HEAD OF IT OPERATIONS                                                        multiple cloud providers reducing complexity and
                                                on-premise and cloud providers
                                                                                                     associated resource
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