Page 44 - CSAM 2.3
P. 44

Creating Business Impact Questions

                                                 Around their Business Goals and Objectives

                               With specific regard to your department or function, to what extent would
                               our Cloud Services:

Financial                                     Tactical

               • Cost Efficiencies                           • Improve BC and DR?
               • Profitability/margin growth                 • Improve company's ability to
               • Organic revenue growth
               • Cost Efficiencies                              meet compliance regs
                                                             • Improve incident

                                                                management
                                                             • Improve feature flexibility

Operational                                   Strategic

               • Resource Effectiveness                     • Faster deployment and
               • Global acceleration                           accessibility
               • Standard Services for all
                                                            • Increase market share
                  Employees                                 • Acceleration of business
               • Increase Productivity
               • Optimize business process                     strategy
               • Enhance agent operations                   • Improve brand awareness
                                                            • Proactive customer care
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