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CFO Objections - Sample Answers

Cost:

• 45% of consumers will abandon an online transaction if their questions or concerns are not
addressed quickly. - Forrester

• 3-5% reduction in IT headcount – Tele Tech
• 1.7% Lower abandonment rates on Cloud,1% increased Customer Satisfaction on Cloud and

5% improvement employee satisfaction when using Cloud - Aberdeen Group
• A 35% improvement in uptime - Cloud contact centers experience less downtime (2.4 hours

versus 3.7 hours per year) than businesses that rely on heavily patched legacy systems – Tele
Tech
• Companies that deploy cloud contact centers can lower the cost of call handling and workforce
optimization infrastructure by as much as 43% over a five-year period – Frost and Sullivan