Page 60 - HCS-CC
P. 60

Exercise

Using the Part 2 of the Case Study for Capital Transport and Hire, think about
how the capabilities a CCaaS solution would impact their business.

Be creative. Think about their business operations and their business
objectives. Align your capabilities to delivering specific business value.

Use the following “Opportunity Map” to  Back
consider all areas of their              Up
Contact Center
   55   56   57   58   59   60   61   62   63   64   65