Page 48 - CSSW 1.3
P. 48

Addressing the Common Blockers (II)
      “We Don’t Need It”






      We have a warranty


      • Review what Support Services are needed to


           proactively support the customer’s needs –

           reactively and proactively







      We didn’t “use” the incidents/break-fix



      • Review Opportunity for a positive consulting


           engagement






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